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Warranty Policy

Details
Category: Uncategorised

Alamo Industries Ltd. guarantees Parts and Workmanship for a twelve (12) month period from the date of invoice with the following exceptions:

  1. Variable Geometry Turbochargers (excluding actuator) will be warrantied for a period of 90 days from date of invoice. Pneumatic actuators will be warrantied for a period of 90 days from the invoice date whereas electronic actuators are warrantied for a period of 30 days from invoice date.

  2. Electronics will be warrantied for a period of 30 days from the date of invoice. Consideration with respect to workmanship and manufacturer defects will be offered on a case-by-case basis.

  3. NO warranty consideration will be given for any actuator (pneumatic or electronic) that was not supplied by Alamo Industries Ltd. Also, if the actuator is removed from the turbocharger or altered in any way, warranty is VOID.

  4. There will be NO warranty consideration for turbochargers on applications that have been mechanically or electronically modified from the OE (i.e.: deletes and electronic programmers).

  5. There will be NO warranty consideration for any turbocharger or actuator without the as sold tag affixed. Nor will there be any warranty consideration for any turbocharger or actuator that has been disassembled by persons who are not authorized representatives of Alamo Industries Ltd.

  6. Warranty does not extend beyond any item(s) that are supplied, serviced, repaired or manufactured by Alamo.

 

 

Customer Responsibilities:

  1. All turbochargers and components must be maintained in accordance with published maintenance practices.

  2. Alamo Industries Ltd. must be notified immediately of any potential warranty issue. An Alamo Industries Ltd. authorized representative must be involved in all aspects of analysis of any turbocharger that is presented as being warrantable.

 

 

Items Not Included:

Under no circumstances will Alamo Industries Ltd. be responsible for damage or loss of production consequential to a turbocharger or actuator failure during a covered period. Alamo Industries Ltd. will not pay for charges incurred for another company to remove or transport a turbocharger.

 

 

Other:

  1. Alamo Industries Ltd. must have full and complete access to all engine logs (upon request).

  2. In potential warranty situations, Alamo Industries reserves the right to access equipment on a customer location to obtain oil, glycol, and foreign material samples for analysis in a laboratory deemed acceptable by Alamo Industries Ltd.

  3. Warranty consideration will only be extended to the original purchaser.

  4. Alamo Industries Ltd. does not cover damaged, lost or stolen packages or shipments being transported from or to the customer.

 

 

RETURN POLICY:

A restocking fee may be applicable to returned items at the discretion of Alamo Industries ltd. All return shipping costs are to be paid by the customer.


Last Revised: Jun. 4, 2024